Contrary to popular belief, Google Analytics doesn’t just provide information about website traffic, it also provides useful data to UX strategists, helping them set goals, and create strategies and concepts for a sound web design.
Of the 95 reports Google Analytics provides, a few offer incredible useful information ranging from how visitors interact with your website, where visitors came from, to the best channels to use for your goals. Ironically, Google Analytics suffers from a lack of web usability—it can be confusing to navigate your way through the service. Worse, finding which report can help you with your usability goals can be a nightmare.
Usability experts the Nielsen/Norman Group compiled a list of the Analytics reports you can turn to for UX applications.
Mobile Access Growth
This information is key when trying to figure out whether or not your site should also be friendly to mobile devices. How much should you invest in an adaptive web design? What kind of priority level should your mobile initiatives receive?
To compare the quantity of mobile traffic between two similar periods, say February 2014 against 2013, turn to Google Analytics’ date comparison feature, and combine it with some easy calculations offline.
Report: Audience Overview
- Go to Audience > Mobile > Overview
- Choose a date range, then add comparison date range
- This report’s % Change line represents the change in percentage of absolute mobile visits for the specified date ranges. This is not the information you’re looking for, so ignore this
- To find the growth rate in percentage of mobile visits, perform a simple calculation by taking the number of mobile visits, dividing it with the number of total visits, finally calculating the rate of change.
Social Network Impact
Google Analytics also provides a useful report if you want to find out just how much your social network activities impact your goals, particularly when it comes to your content strategies (e.g. what content is shared most often and where it’s shared).
Report: Network Referral
- Go to Acquisition > Social > Network Referrals
- The report gives a detailed view on referral traffic coming from social networks. You can even click on the indicated networks to see which specific content people are sharing on that social channel.
This report offers granular information on the way certain channels add to acquisition, how users originating from these channels act on your site, as well as how these channels contributed towards reaching your goals defined on Google Analytics.
Report: Goals Overview
1) Go to Conversions > Goals > Overview
2) Choose Source/Medium
3) Click on ‘View full report’
4) Upon reaching the full report screen, choose your ‘Source’ and then choose the goals you want to filter.
Number of Visits Prior to Conversion
When assessing and conceptualizing website usability, many UX teams like to build customer-journey maps designed for their target personas. These maps indicate interactions prospects are most likely to take before a conversion (before they become a customer).
Report: Path Length
- Conversions > Multi-channel funnels > Path length.
- Choose your desired goals to filter
The Path Length report provides a good idea on the number of visits to your websites before users convert or move on to other desirable actions (which you will define in your Analytics account).
Knowing the right reports to base your UX decisions of is the first step towards improving the usability of your website. Google Analytics is a powerful tool, so it is very important to know how to wield it.